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Terms and Conditions

Last updated: 10 October 2026

About these terms

These Terms and Conditions (the “Terms”) govern your access to and use of Storelens, a software-as-a-service platform (the “Service”), provided by Zain Growth Company, a limited liability company registered in the Kingdom of Saudi Arabia under Commercial Registration No. 7054424721, VAT No. 314811638500003, with its address at King Fahd Road, Al Olaya District, Riyadh 12212 (“Zain”, “we”, “us”). Zain Growth Company is part of Zain Group. By creating an account, subscribing to or using the Service, you agree to these Terms. If you use the Service on behalf of a company, you confirm that you are authorised to bind that company, and “you” refers to both you and that company.

Accounts

  • You must provide accurate, complete registration information and keep it up to date.
  • You are responsible for keeping your login credentials confidential and for all activity under your account.
  • You must be at least 18 years old and legally able to enter into a binding contract.
  • Tell us immediately at legal@zain-studio.com if you suspect unauthorised use of your account.

Subscriptions and billing

  • The Service is offered on monthly and annual subscription plans. The features, limits and price of each plan are shown at the time you subscribe.
  • Fees are charged in advance at the start of each billing period through our payment provider, in Saudi riyals unless stated otherwise, and include VAT where applicable. We issue invoices in line with ZATCA e-invoicing requirements.
  • Subscriptions renew automatically at the end of each billing period for the same period length, at the then-current price, until you cancel.
  • We may change our prices. Any change applies from your next renewal, and we will notify you at least 30 days before it takes effect.
  • If a payment fails, we may suspend access to the Service until the outstanding amount is paid.
  • All fees are non-refundable. Cancellation and refunds are governed by our SaaS Cancellation and Refund Policy, which forms part of these Terms.

Acceptable use

You agree not to:

  • use the Service in breach of any law or regulation of the Kingdom of Saudi Arabia, or of any other applicable law;
  • upload or process content that is unlawful, infringing, misleading or harmful, or personal data you have no lawful basis to process;
  • attempt to gain unauthorised access to the Service, other accounts or our systems, or interfere with the Service’s security or performance;
  • copy, modify, reverse engineer, resell, sublicense or build a competing product from the Service, except as the law expressly allows;
  • use automated means to access the Service beyond the interfaces and limits we provide.

We may suspend or terminate access that breaches this section, with notice where reasonably possible.

Your data

You keep all rights in the data and content you upload to or connect with the Service (“Customer Data”). You grant us a limited licence to host, process and display Customer Data only as needed to provide, secure and support the Service. Customer Data is hosted in the Kingdom of Saudi Arabia on Google Cloud Platform. Where Customer Data includes personal data, you act as the controller and we process it on your behalf, in line with the Saudi Personal Data Protection Law (PDPL) and our Privacy Policy. You are responsible for having a lawful basis for the personal data you provide. You may export your Customer Data while your subscription is active; after your account ends we delete it within 90 days, unless the law requires us to keep it longer.

Our intellectual property

The Service, including its software, design, reports, trademarks and documentation, belongs to Zain and its licensors. Your subscription gives you a non-exclusive, non-transferable right to use the Service for your internal business purposes during the subscription term. No other rights are granted. If you send us feedback or suggestions, we may use them without obligation to you.

Third-party services

The Service may connect to third-party platforms you choose to link, such as e-commerce, advertising or analytics tools. Your use of those platforms is governed by their own terms, and we are not responsible for their availability, data or changes to their interfaces.

Availability and changes

We work to keep the Service available and secure, but we do not guarantee that it will be uninterrupted or error-free. We may carry out maintenance, and we may update, add or remove features. If we remove a feature that is material to your plan, we will give you reasonable notice. Insights, metrics and recommendations in the Service are provided to support your decisions; they are not a guarantee of any business result.

Warranties and liability

  • Except as expressly stated in these Terms, the Service is provided “as is” and “as available”, to the extent the law allows.
  • To the extent the law allows, we are not liable for indirect or consequential losses, or for loss of profits, revenue, data or goodwill.
  • To the extent the law allows, our total liability arising from or related to the Service in any 12-month period is limited to the fees you paid us for the Service in the 12 months before the event giving rise to the claim.
  • Nothing in these Terms limits liability that cannot be limited under the laws of the Kingdom of Saudi Arabia.

Suspension and termination

You may cancel your subscription at any time, as described in the SaaS Cancellation and Refund Policy. We may suspend or terminate your access if you materially breach these Terms, fail to pay fees when due, or if the law requires it. Sections that by their nature should survive termination (including fees owed, intellectual property, liability and governing law) continue to apply.

Changes to these terms

We may update these Terms. We will post the new version on this page with a new “Last updated” date and, for material changes, notify you by email or in the Service at least 30 days in advance. Continuing to use the Service after the changes take effect means you accept them.

Governing law

These Terms are governed by the laws of the Kingdom of Saudi Arabia. Any dispute that cannot be resolved amicably will be referred to the competent courts in Riyadh. If these Terms are provided in Arabic and English and the versions differ, the Arabic version prevails.

Contact

Questions about these Terms: legal@zain-studio.com, or Zain Growth Company, King Fahd Road, Al Olaya District, Riyadh 12212, Kingdom of Saudi Arabia.