SaaS Cancellation and Refund Policy

About this policy

This policy explains how to cancel a subscription to Storelens (the “Service”), provided by Zain Growth Company (CR No. 7054424721, VAT No. 314811638500003), King Fahd Road, Al Olaya District, Riyadh 12212, Kingdom of Saudi Arabia (“Zain”, “we”, “us”), and our refund position. It forms part of our Terms and Conditions.

Billing plans

• Storelens is billed monthly or annually, in advance, depending on the plan you choose.
• Your subscription renews automatically at the end of each billing period until you cancel.
• The price, plan and renewal date are shown in your account billing settings and on each invoice.

How to cancel

• You can cancel at any time from your account’s billing settings, or by emailing legal@zain-studio.com from the email address registered on the account.
• To stop the next renewal, cancel before your current billing period ends. Cancellations received after a renewal has been charged take effect at the end of that new period.
• We confirm every cancellation by email.

What happens after you cancel

• Cancellation stops future renewals; it does not end the period you have already paid for.
• You keep full access to the Service until the end of your current monthly or annual billing period.
• When the period ends, your account becomes inactive. You can export your data until then; we delete it within 90 days afterwards unless the law requires us to keep it longer.
• You can resubscribe at any time at the then-current price.

No refunds

All subscription fees are non-refundable. We do not provide full or partial refunds or credits for monthly or annual subscriptions, including for unused time in a billing period, for downgrades, for periods in which the Service was not used, or after a cancellation. This applies to the first payment and to every renewal.

Billing errors

If you were charged in error, for example a duplicate charge or a charge after a cancellation that we had confirmed before the renewal date, email legal@zain-studio.com within 30 days of the charge with your account email and invoice number. Once we verify the error, we reverse the incorrect charge to the original payment method. This is a correction of our mistake, not a refund under this policy. Nothing in this policy limits any right you have under the laws of the Kingdom of Saudi Arabia that cannot be excluded by agreement.

Changes to plans and prices

Upgrades take effect immediately and are charged for the remainder of the current period. Downgrades take effect at your next renewal. We notify you of any price change at least 30 days before it applies to your renewal, so you can cancel beforehand if you do not wish to continue.

Termination by us

If we suspend or terminate your account because you breached our Terms and Conditions or failed to pay, no refund is due. If we discontinue the Service entirely, we will give you reasonable notice and refund the unused portion of any prepaid annual subscription.

Contact

Questions about cancellations or billing: legal@zain-studio.com, or Zain Growth Company, King Fahd Road, Al Olaya District, Riyadh 12212, Kingdom of Saudi Arabia.